Copy of FAQs

So tell me how do you pronounce "Guize"? Is it like "guys", "geese", "guiz"?
We're glad you asked! "Guize" is actually pronounced /gīz/. It's derived from the word "guise", which means look, appearance, shape or form. 

What about the "Face FX"?
Face FX reads "face effects" which essentially what our collection strives to create: a remarkable array of face effects for your guize!

I’d like to return a product. Do you shoulder the return shipping cost?
Sorry, but the customer is responsible for the return shipping charges. 

I changed my mind. Can I ask for a refund?
Yes, you can! We accept unused makeup product returns for refund or exchange within 30 days from the purchase date. Please return the item in its original packaging and provide the receipt or proof of purchase. Please review our Refund Policy for more details.

What do I do if I received a damaged product?
Product damages due to shipping should be returned within 7 days from the receipt of package. Please check our Refund Policy for more details.

I received the wrong product. Can I have it replaced?
Yes, definitely! We will be glad to correct this mistake and send you your correct order. Please review our Refund Policy for more details.

Do you also refund original shipping and handling costs?
Unfortunately, we do not refund shipping and handling costs, only the product purchase cost.

How do I know if you have shipped out my replacement?
We will be sending a shipping confirmation email once the product leaves our warehouse and out for delivery to your address. You can also track and trace your package here for a real time update.

How many days do I have to wait for my replacement?
Please allow 10 business days for Guize Face FX to receive and process your replacement. Please refer to our Refund Policy for more details.

When can I expect to see a refund processed to my account?
We process refunds on the same day we receive the returned product(s). Please note that it usually takes 3-5 business days for your credit card company to process the refund, and some credit card companies will not apply the refund for up to a month so your refund would not show up until your next statement. We will also email you a receipt as soon as we have processed your refund.