FAQs

So tell me how do you pronounce "Guize"? Is it like "guys", "geese", "guiz"?
We're glad you asked! "Guize" is actually pronounced /gīz/. It's derived from the word "guise", which means look, appearance, shape or form. 

What about the "Face FX"?
Face FX reads "face effects" which essentially what our collection strives to create: a remarkable array of face effects for your guize!

How can I create an account on your website?
Please go to the Account page and fill in the details needed to create your account.

How can I know which contour collection series best match my skin tone?
On every product page of our contour collection series, we used real skin complexions which will guide you in choosing the best series for you! You may also contact us through email or call us at 1-844-GUIZESUPPORT from Mondays to Fridays between 9 am to 5 pm EST to receive product and shade recommendations from our brand artist.

What forms of payment does your site accept?
We accept Paypal, VISA, Mastercard, American Express, Japan Credit Bureau (JCB), Discover and Diner's Club debit and credit cards.

How do I know if my order is successfully placed?
Please check your inbox for our confirmation email once your order is through. You can also contact us through email or call us at 1-844-GUIZESUPPORT from Mondays to Fridays between 9 am to 5 pm EST for faster response.

Can I modify or cancel my order?
Please contact us immediately through emailor call us at 1-844-GUIZESUPPORT from Mondays to Fridays between 9 am to 5 pm EST to change or cancel your order.

Please note we process orders within 1-2 business days for your convenience. Once our warehouse processed and prepared your order for shipment, we will not be able to cater any changes.

Do you offer refills?
Definitely! As part of our commitment to do better, look better we offer refills for your contour collection so you’ll only need to replace what you’ve used, or perhaps if you wish to try any shades from the other series. Please check our refill product page for more details.

Where are your products sold aside from your website?
As of this time, all our products are ready for order and shipment through our official website.

When do you plan to restock limited edition products?
Usually, limited edition products are produced with a controlled quantity. We are not sure when it will be back, but best if you could sign up to our email list to keep you updated and be the first to know about our restocks and new arrivals!

Can I combine promotions and other offers?
Unfortunately, you can only use one type of promotional offers such as special codes and discounts per purchase.

Why is my promotion code not working?
Please make sure that the code is not expired or combined with other promotional offers. You can also refer to the email guidelines sent together with the promotion code for more details.

Are my personal details secured on your website?
We are 100% sure of your personal information privacy! It is important for us that our dear customers are secured and safe with their shopping environment. When adding personal information on www.guizefacefx.com, we keep your information with utmost importance through Secure Socket Layer (SSL) encryption technology. This is known to be the highly trusted and advanced customer security technique on web.

How much does the shipping cost?
We currently ship to United States and Canada. Please refer below for more details.

DOMESTIC (USA)

* Delivery time refers to time in transit. Please allow 1-2 business days for us to process your order before they are shipped out for delivery.

CANADA

* Delivery time refers to time in transit. Please allow 1-2 business days for us to process your order before they are shipped out for delivery.

For shipments to Hawaii, Alaska, and U.S. Territories, we regret that we are unable to offer expedited shipping services.

Other than Canada, do you ship internationally?
As we’re expanding in the near future, absolutely! 

Do you ship to PO Boxes?
Yes we do!

What is your shipping carrier?
We only ship confirmed orders through insured carriers such as USPS Parcel Post, UPS or FEDEX.

Have you shipped my order yet?
You will receive a shipping confirmation email as soon as your item is shipped out for delivery. Please bookmark this page to know to track and trace your shipment.

I’d like to return a product. Do you shoulder the return shipping cost?
Sorry, but the customer is responsible for the return shipping charges. 

I changed my mind. Can I ask for a refund?
Yes, you can! We accept unused makeup product returns for refund or exchange within 30 days from the purchase date. Please return the item in its original packaging and provide the receipt or proof of purchase. Please review our Refund Policy for more details.

What do I do if I received a damaged product?
Product damages due to shipping should be returned within 7 days from the receipt of package. Please check our Refund Policy for more details.

I received the wrong product. Can I have it replaced?
Yes, definitely! We will be glad to correct this mistake and send you your correct order. Please review our Refund Policy for more details.

Do you also refund original shipping and handling costs?
Unfortunately, we do not refund shipping and handling costs -only the product purchase cost.

How do I know if you have shipped out my replacement?
We will be sending a shipping confirmation email once the product leaves our warehouse and out for delivery to your address. You can also track and trace your package here for a real-time update.

How many days do I have to wait for my replacement?
Please allow 10 business days for Guize Face FX to receive and process your replacement. Please refer to our Refund Policy for more details.

When can I expect to see a refund processed to my account?
We process refunds on the same day we receive the returned product(s). Please note that it usually takes 3-5 business days for your credit card company to process the refund, and some credit card companies will not apply the refund for up to a month so your refund would not show up until your next statement. We will also email you a receipt as soon as we have processed your refund.

Do you do animal testing?
Guize Face FX will always be true and hold onto our 100% cruelty-free guarantee. The company is certified and acknowledged through PETA’s Beauty Without Bunnies program. We love animals as much as you do!

Where can I find the list of ingredients?
We listed our ingredients on the product pages. All cosmetics ingredients used are Food and Drugs Administration (FDA) compliant.

Are your products gluten-free?
Yes. None of our products are formulated with gluten.

What other products do you plan on selling?
We’ll shortly be adding Contour Powder Collection in a cream version and contour brushes. Watch this space!

How long will my Contour Powder Collection palette last for?
Our Contour Powder Collection is nearly 2 times the net weight of most brands out there. So the great news is that it will last twice as long as your other contour kits.

Will the Contour Powder Collection palette really be better value than some of the big beauty brands?
Yes, absolutely! We have highlight, contour, bronzer, shimmer all in one palette for a better dollar per gram of product.

Why was I charged sales tax?
We collect state sales tax on orders shipped within California.

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email and packing slip.

How do I subscribe to your email list?
We are happy you’d love to know more about Guize Face FX and our exclusive surprises! Sign up to our newsletter by entering your best email address here, or if you see any of our pop ups. Welcome to our community!

How can I unsubscribe from receiving emails?
So sad to see you go. You can click unsubscribe at the bottom part of the email you received from us. Don’t worry! This will not affect any of your orders placed on our website.